Worst Service Ever

If I could give a negative review, I would.

I have been trying to re-open a business bank account for three weeks now. The process I was told, was only supposed to last 3-7 working days. I have been dealing with *********** FNB staff with appauling service, making mistakes on mandates putting details of directors on there that ARE IN NO WAY ASSOCIATED WITH OUR BUSINESS and resolving cases on the system meanwhile our actual query has NOT been resolved. Each time there is a different person assisting you, and no one seems to know how to constructively point me in the right direction on what next steps to take to get the business account re-opened. To make things worse, the department dealing with my query aren't available to take calls (only email), and despite being advised to go to the branch to speed up the process, branch visit turned out pointless and we were advised to open a new bank account instead. After finally getting the correct mandate with the correct director details sent to me, they are now taking time to respond back (as usual). This is so frustrating. Almost a month just to re-open a bank account.