worst service ever

I've been banking with FNB for less than a month, and I've had an incredibly frustrating experience with their service. I app**** for a credit card and it was approved. They even informed me that the card was in the process of being printed and would be delivered soon. However, I later received a text stating that the application had been canceled. When I inquired at the branch, the lady couldn't provide a clear reason, but she did confirm that someone had deleted the application.

Over the course of two weeks, I followed up multiple times, only to be transferred from one person to another without receiving a straight answer. Some consultants assured me they would call me back, but I never received any calls. I had to initiate each contact. It's disheartening to experience such service in this day and age. I'm seriously considering whether I want to continue banking with them by the end of this year. Their conclusion was that this was a system issue, but no one took the initiative to inform me of this.