Worst service ever

I signed up for FNB Law on call 1st week of December and when I phoned them after a week or so, they told me I wasn't signed up. I then signed up again and verified it. I was dealing with a major problem with my body corporate and my property and FNB said they couldn't help as I took out the law on call after I did a leak detection, even though my repudiation letter from the insurance was issued to me in January 2016.<br> <br> Firstly the gentleman by the name of Dion was rude and didn't assist me for a week and when I spoke to him after that and queried as to why he took so lone, he told me that I wasn't the only client. I spoke to the manager and they had another lady who assisted me via email, not a phone call, by email.<br> <br> I now sent them another problem based on dampness issue and body corporate as this is a current issue and again they say that I took out after the problem arose. The neighbour and myself are disagreeing and I needed urgent assistance and once again FNB law on call didn't phone me, they just emailed me. I sent an email to them again last week and got no response.<br> <br> They are so frustrating and the worst service I have ever experienced.<br> <br> Don't take out!!!!!