Worst Service Ever

***** was committed on FNB accounts on the evening of 18 January 2016. Completed and send necessary claim forms to FNB on 19 January 2016 and was advised that this will be resolved between 7 and 30 days. Private Banker only phoned after approximately 3 weeks and that after lodging complaint. You cannot speak to the investigators and the only helpful person so far is someone by the name of Gervaise Poggenpoel who also struggled just to get someone to phone me regarding the ***** case. Someone by the name of Rolien did eventually phone on the 7th of March but you cannot get hold of her. Had to get a temp card from the branch as my card is still not delivered on Friday - 11th of March. Courier phoned this morning - after two months - to advise will deliver tomorrow.