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JP
JSE P

1 reviews | Active since Mar 2019

22 Mar 2019, 09:36

WORST SERVICE EVER

WORST SERVICE EVER!!!!!! I'm very disgusted with the service received from FNB. They changed my payment debit date on my credit card without my permission. Collection department can't help me. just says I have to pay in order for this card not to be suspended. For years it has been on the 4th of each month, Now they have suspended my account as it states that I am in arrears. I pay normally before my debit order date (4th of each month). my debit order date is changed to 20th without any permission. The saddest part is that FNB can see my salary date is 31st of each month.... they just claim they cant help me.... now i have to pay a double payment for this mess! They don't even know who changed this? none of our bank info is safe then?

How can you trust a bank with your money if it goes like this???? a week ago I app**** for a personal loan. A agent called me straight away, seemed to know what he was doing, the phone went dead whiles i was talking to him for almost an half hour. I phoned the loan department back waited on the line just for an answer 30minutes at a time. I think I have phoned them 6 times that day, each time waited 30min. After staying on the line the last time for 45minutes someone answered the telephone. only to tell me that my loan has not yet been processed. WHAT IS GOING ON WITH FNB? I'm very unhappy with the service I'm receiving at this stage.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Mar 2019, 11:20
Official
Good Day JSE Pretorius Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: *** 

JP
JSE P's update25 Mar 2019, 10:17
Reviewer Update
Still nothing done to my payment dates that has been changed. I've received an sms telling me there is a misalignment on my credit card and that my payment date has been changed to 30 th of each month. They changed my dates to the 20th of each month. Now they tell me its not true and that I've received a different sms. they say my account has been suspended because i did not pay. Well clearly I wont be able to pay on the 20th of each month. My salary date is 31st of each month. I did pay before my original date of debit order 4 March, for years if you pay before your debit order date,the amount paid will be subtracted from your debit order amount. If you pay more than payment amount due, the debit order does not go off. I transfer money out off my account. I'm unhappy, i did not change my dates to the 20th of each month and this is what is making me so frustrated.
JP
JSE P's update28 Mar 2019, 11:52
Reviewer Update
Still no feedback as at 28 March? waiting from Friday so that someone could just assist me