Worst service ever

On the 4-01-2016 I withdrew money from my ewallet which wasn't dispensed by the atm nor did I receive a receipt. I then called fnb ewallet immediately and logged a call. I was told that it would take 7 to 14 days. On the 15-01-2016 I called the ewallet department again to do a follow up. I was assisted by Charity who advised me that the call was not logged and that it would take an additional 7-14 days. Why should I as a client suffer because of their incompetency and inefficiency. I am nott happy with fnb and will be moving my account to nedbank. I have recommended them too so many people including my mother who also moved her account to fnb. I will never ever recommend them. They obviously don't care about their clients. It's not my fault that their atm was faulty and that their call centre agent didn't log the call properly but yet I'm paying the price. I'm done with fnb