worst service ever

I have made an online payment, was suppose to be R499 the company deducted R2195. I filled a disputed form in on the 2 December, lady said it will take 7 working days to be refunded. Week later I've send another one and this week another. No feedback from them I have to call every second day, no answers. This morning I withdraw R300, received my card but no money, now I have to fill in another dispute form and the lady said only 7 working days. Whatever !!! I'm so fed up I would not recommend this bank to anyone. Now they probably going to reply how sorry they are and someone will contact me. I want my money not empty promises you cant keep!!!