NM
Nono M

1 reviews | Active since Feb 2018

22 Feb 2018, 12:46

Worst service ever

I'm in a queue at Randfontein branch in village square the service is slow they don't care about clients. I was in the queue for the tellers for over 30 mins with only 3 people in the queue, the branch manager came to the tellers even though people were complaining he didn't chave a care in the world. Trust me I'm moving my accounts such *********** staff...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2018, 12:57
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***