WORST SERVICE EVER

I have incorrectly made a transfer from my cheque account to my revolving credit plan. I logged this with my stand in private banker on the 28th December 2019 and was assured that i would receive feedback within 24hrs. After not receiving any new, i called the private wealth suite and was assisted by Kgalemo. Upon going through my complaint, he noticed that no case has been opened yet. He therefore opened a case and assured me that it would get attended to.

Up to today, i have not received any feedback or commitment as to when i will receive any feedback. I have called the private wealth suit and even used the online app chatting service and spoke to countless bankers. NONE could assist me. The only thing they could say was they awaiting feedback from the relevant department?

Meaning that i will have to wait endlessly to receive feedback. How is this service from a bank which i have been with for years? No commitment and no communication. This is very poor service.