IK
Irene K

1 reviews | Active since Jul 2018

15 Dec 2017, 11:40

Worst Service ever

How can I wait for two weeks just for a credit card limit increase, just to top it up there is no communication from them, I have to keep calling them and have to endure the 8 to 10mins of holding time. I feel very angry. They take people for granted. Worst service ever.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2017, 13:26
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)