WORST SERVICE EVER

this people to torment you when they want their money but never do ITC updates with credit bureaus to close up accounts that they paid off. I have been fighting with FNB to close one of the accounts they opened as a duplicate of the original account I paid up in June already. I have been sent from pillar to post by Virlene Randles (EMAIL ADDRESS : ********** the loans department who was supposed to send an update in September already after fighting with them for 3 months to get a paid up letter. last communication that I received from her was on the 27/11/2017 that update will be sent nothing was done. logged a complaint via the ********** and received response from Letisha Ponsonby on the 04/12/2017 that update was sent to itc and account will be closed within 7 working days and still no ITC update was done till today for an account that was opened without my consent . now I have to sit with an account showing that I'm owing but paid a long time ago due to such in competence of FNB workers.. this is such a disgrace for such a huge bank disgusting service must say.