worst service ever

fnb staff gives the worst service, you would swear they think they are working at the mother's house. I phoned this morning at 10:40 requesting for settlement letter for my temp loan taken in august. The lady said it will take 2 working days, I advised that I needed it urgently. She said she will find out whether it was possible to get the letter sooner. I was put on hold from 10:45 to 11 and then transferred to another consultant and I had to do the security check again. Worse part is even before I started speaking to the first lady, initialy when I had phoned the call was dropped without the other person saying anything. I also logged a query on the 1st of November 2017 regarding duplicate charges on my accout, I was informed that I will get feedback in 3-5 working days, I'm still waiting, your people are pethatic and very disrespectful.