WORST SERVICE EVER

About 2 months ago i joined fnb thinking there service and feedback will be better than my previous bank, huge mistake from my side. I app**** for an overdraft on my account on the 19th of August, I was provisionally approved for a certain amount. Immediately i received a email stating someone will phone me within 2 days to complete my application. I waited 3days for a phone call so I decided to phone them, spoke to the consultant she advised me to send in my payslips and bank statements, wich i did but also advised her that i do not have the required bank statement as my account at my previous bank is closed, she said no problem i must just state that in the mail and i did. Yesterday i got a sms stating my application has been cancelled as requested. I phone in today then the consultant advised me that he can't see my application i need to submit a new one. Very frustrated i did so, after speaking to sales they advised me that suddenly i do not meet the minimum criteria, logged onto my [URL Removed] and my score is at 898. How does that not meet the criteria. Complete utter nonsense. Lastly since the 19th that i app**** i never received 1 phone call from them regarding my app.