Worst service ever!!!

I recently opened a FNB cheque account as I have been banking with Standard Bank prior. I did a telephonic application and the consultant opened the account . I received an SMS and email stating that the account is open. I transferred my salary into the account and made the necessary changes. I went to the Gateway branch on the 25th to get a temp card as I was advised to do so. I waited for 1 hour from 13:00-14:00 as I was told to go to the enquiry line to make a temp card. When I eventually chatted to the consultant at enquiries she tells me that she is unable to help and I was in the incorrect line and I would need to see a consultant. So I refused as this was totally unacceptable, why is there a man at the entrance if he is informing customers incorrectly. So I decided to visit another branch- La Lucia. And the guy at ENQUIRIES (who was very helpful) assisted me in getting the card, however they were unable to release my funds as this takes 48 hours?? He had to phone numerous call centre staff as there was constant referring of calls. How can you expect people to pay their accounts? Is FNB going to pay for the rejected debit orders, if I knew this I would never changed