WORST SERVICE EVER

I signed up for fnblife not to long ago with this Corona virus panic set it and obviously worry about the what ifs I did it through my cellphone banking and when the prompt came it had to be set for next month but it had been debited the month before when I phoned them they couldn't care less and made me feel as though I was lying they didn't even like show empathy every cent counts in this time and at the time I was off work basically living off my TERS fund when I logged a complaint they never even contacted me, when I logged another complaint this what I said and this what they said .......... Hi

I cancelled my contract because you kept deducting money from my account.

I want the full refunds of everything starting from the very beginning

I want the refund the R130.00 and R20.00 taken off from my account and all the additional R8.50 and my additional R20.00 and another R130 or this will be going onto hello Peter and I will create negative press for your business as long as I live... like i have made numerous calls and you basically don't give a care... like what are you even doing I need the money I have to buy food, please transfer my money in the bank ........... Good day Miss Nazeema Moses,

Unfortunately we are unable to refund as the deduction for June has not yet updated on our system to confirm if the premium has been successfully received and will only confirm after the 9th of July.

If we receive the deduction a refund of R260.00 will be refunded to you by the 11th.

Warm Regards

Please tell me if this is good business practice because I am appalled by the level of service I have received