ZG
Zabeth G

1 reviews | Active since May 2015

04 May 2015, 16:16

WORST SERVICE EVER

Goodday.<br> <br> I have been a customer of FNB for 28 years now. My husband and I got a homeloan at FNB recently and to be honest we think it was the worst mistake ever to except the loan and for him to try and move over to FNB. FNB made this whole process unbelievably difficuilt for us. My husband has been trying to move over from Standard Bank now for over 2 months, he had to follow up and go to the bank numerous numerous times, his card was sent to the wrong branches over and over and it has just been the worst service ever for a new customer that actually does the bank a favour! Now to top all of this, FNB gave us the go ahead that all debit orders have been transfered to his new FNB account from Standard Bank and we just found out that the homeloan debit order went off on his Standard bank account which have no money in because he transfered all his money to FNB already because we got a go ahead. And what now FNB???? MORE admin for us to sort out and now it looks like we are faulty and didn't pay. I will spread the word of this bad service and would not recommend FNB to anyone. Please make a plan or prepare to loose 2 clients - a very old one and a brand new one!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 May 2015, 08:33
Official
Hello zabeth,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 677456.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)