Worst service ever!

As a young professional, i wanted to start my career with a bank which values you as a young professional. After I've joined they told me about ebucks. Thats when i got ebucks and started fueling at engens and shopping at shoprites, which i know is partners. Its been three months and after I've emailed my private banker, he forwarded the complaint and i havent recieved any feedback. He also said my account was not registered as a young professional so i had to send all the paperwork because they cant do their job. Its been another month i stil dont qualify for ebucks. I do get way more then the minimum amount. So ive been going to engens and shoptrite like a fool. I feel that FNB is the worst bank ever.