Worst. Service. Ever.

<p>I opened up an FNB Gold Cheque Account and Credit Account two weeks ago. Received my cards. Till date, I cannot do any transactions online. I cannot perform the simplest of tasks ie. adding a recipient or change my card pin. I cannot even do a once off payment. I understand that I have to do transactions on my online profile before my browser/computer is trusted by FNB, but how do you do transactions if you cannot even pay a beneficiary?? I'm dumb founded by their ignorance towards this matter. I've spoken to managers, supervisors etc, whereby they say they will investigate and come back to me in the next 30min. As per usual, not a single call back. The only call back I got is when I rated a call center agent 2/10 for service. FNB is so worried about their rating, but could not care about me as a client. I have NOTHING good to say about First Nasional Bank. They have done absolutely ZERO to resolve my problems. I will NEVER reccommend this bank to anyone. You should change your tagline from How can we help you, to how can we ignore the client until he goes away. Pathetic, poor and serviceless. *** By the time you respond, I've probably already closed ALL my accounts.</p>