Worst service ever

<p>I have been trying to get fnb to review my installments as I'm going through a financial crisis,instead they send me from pillar to post with no help.I tried to get assistance today from the app chat. The consultant was rude and wasn't bothered that I am a client who needs assistance. She did nothing to assist,she wasn't even interested. I can't believe that such a reputable bank would allow their clients to be treated as such. I'm appauled by the fact that fnb only likes you when you're spending,but don't care if you are struggling especially with their service delivery.Yes we make bad decisions but I still pay you for service.</p>