Worst service ever

<p>On April 03 I contacted FBN to open a business account, I filled in all the documents and sent it through and got an auto mated response that after 3 working days a banker will contact me. on day 3 i got a message saying the i.d copies of two of the business partners were not correct, i sent correct copies and was told I all is in order when I called the call centre. I then 3 days later got a message saying the adress details are do nt match and I need to amend, I amended and sent back, called 3 times and cofirmed all is ok and that I will get the welcome letter in 3 days. I sent complaints to the care e-mail address and got calls promising its escalated and a banker will call me, today is the 24 April and still no welcome letter. Also why do they not go through the documents at once and revert once so that correct documents can be sent once off? The call centre agenst are not very helpfull and make you hold for a long time while trying to get back to you with useless info that a banker will call you. I was promised today 24/04 again that i will get my welcome letter but nothing yet. Why do banks claim they can do all these wonderful things and promise excellent service in adverts but never deliver. In the mean while I have a supplier in India who needs payment for good I need to trade with......FNB(how can we help you).......get better customer services</p>