1 reviews | Active since Dec 2016
WORST SERVICE EVER!!!!!!!!!
<p>My wife is a Premier Banker, we have done 2 applications (now busy with our 3rd one) just to get a extra card on her account for me. When we phone the brach (Morningside Shopping Centre, where we did both applications) no one knows what to do and just asks us call head office. Call both the Head Office and the Premier Bankers (by the way, waiting forever) they can't see anywhere on the system that there was a application and they are so unfriendly and not will to help at all. This is socking, seeing that all FNB advertise is "the best banking" but can't do a extra card even right.</p>
Good day Mr. estiane4
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. estiane4
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Once again the empty promises of FNB strikes again!!!!!
I really do not know why I am still a customer. So after the above mentioned problem, 4 people phoned me just to say how sorry they are and that "this is not how we do things, and we will better our services to our customers".
So Morningside Shopping Centre Branch manager was one of the people, and she promised me that I will get my extra card on the 3rd of Jan 2017. The other gentlemen from the CARD devision phoned me and said that I will receive my card on latest Friday 6th of Jan 2017. Do you think I have my card? NO!!!
If FNB can't even get a extra card on a account the 3 rd time right, than what can you do??!!
Some of my friends and family want to change Banks and here as a member of a bank that "promises" more than other banks, I cannot really say anything good of FNB. I told them just go search somewhere else.
I am at a loss for words.......
Once again the empty promises of FNB strikes again!!!!!
I really do not know why I am still a customer. So after the above mentioned problem, 4 people phoned me just to say how sorry they are and that "this is not how we do things, and we will better our services to our customers".
So Morningside Shopping Centre Branch manager was one of the people, and she promised me that I will get my extra card on the 3rd of Jan 2017. The other gentlemen from the CARD devision phoned me and said that I will receive my card on latest Friday 6th of Jan 2017. Do you think I have my card? NO!!!
If FNB can't even get a extra card on a account the 3 rd time right, than what can you do??!!
Some of my friends and family want to change Banks and here as a member of a bank that "promises" more than other banks, I cannot really say anything good of FNB. I told them just go search somewhere else.
I am at a loss for words.......