worst service ever

<p>my wallet was ****** a while back, a lady from fnb ***** phoned me and we orderd a new credit card, so now i urgently need to use some of the funds and I cant because i still dont have a card the account is frozen, so i went in to my nearest FNB branch phoned in and was told they cannot realese my funds and no cards was orderd i dont understan this!!!!!</p> <p> </p> <p>If i can verify that the account is mine why cant thy release my funds it the worts service I have ever received in my live !!!!</p> <p> </p> <p>there must be something i can do regarding this who are they to keep my money!!! i think the best thing to do is to switch banks!!!</p>