WORST SERVICE EVER!!!!

MAY I KINDLY GET SOMEONE TO ASSIST ME IN SETTLING MY FNB LOAN!!! I'VE BEEN TRYING TO PAY THIS LOAN OFF FOR 2 MONTHS NOW WITHOUT ANY SUCCESS. FNB CONSULTANTS DISCONNECT THE LINE WHEN THEY ARE UNABLE TO ASSIST WITH THE PROVIDED ISSUE, COLLECTIONS/LEGAL DEPARTMENT WAS SUPPOSED TO CALL ME AND STILL NOTHING...I REALLY DON'T UNDERSTAND WHY I NEED TO FOLLOW UP ON MAKING A PAYMENT TO YOU GUYS. IF NO ONE CAN HELP ME MAY I PLEASE HAVE A REFERENCE NUMBER FOR THIS COMPLAIN SO I CAN SEND IT THROUGH TO THE OMBUDSMAN. THIS HAS BEEN THE WORST SERVICE EVER...NEVER THOUGHT GETTING HOLD OF AN FNB AGENT TO ASSIST WOULD BE SUCH A NIGHTMARE.