1 reviews | Active since Mar 2018
Worst Service Ever
I Called multiple Times to the call center , I even tried to use the App chat function. After the chat agent refused to assist me I called the call center and spent almost 1HR on the call being transfered from one department to the other.
One department has admitted that when Online banking does not want to deal with a problem they get pushed to them ( 3rd Party ) . I got placed on hold where the phone was just put down.
The second Time I called and asked to speak to a team leader I was told sorry that cant be done as the agent is working from home and the Team leaders are not on call?
The third call i made once again i was put through to 4 departments as none of them wanted to help and the agent refused to put me through to a team leader.
No Reference number given for the call , nor any apology for the horrible service ,
FNB Takes the monthly very high account fees but wont assist when you need the help.
I was contacted on the 30th of March 2023 @ 11:58 to resolve this matter , I responded on the 30th of March 2023 @ 13:44, sent a follow up on the 31st of March 2023 @ 11:44, still no response.
Only on the 3rd of April 2023 @ 12:58 i was contacted by the PPSR department and was promised that this would be resolved and investigated , I have sent all the information to the Agent and no response from PPSR Department , Today I followed up again and still no response.
I do believe that in stating that I am paying banking fees that are high for no assistance once again FNB as proven that the slogan is wrong and should be " HOW CAN WE NOT HELP YOU"
The customer Service is the worst I have ever experienced, in a long time , I responded with all the information they needed but have no feedback nor any form of communication from FNB regarding my case ( ***NF ) .
I was contacted on the 30th of March 2023 @ 11:58 to resolve this matter , I responded on the 30th of March 2023 @ 13:44, sent a follow up on the 31st of March 2023 @ 11:44, still no response.
Only on the 3rd of April 2023 @ 12:58 i was contacted by the PPSR department and was promised that this would be resolved and investigated , I have sent all the information to the Agent and no response from PPSR Department , Today I followed up again and still no response.
I do believe that in stating that I am paying banking fees that are high for no assistance once again FNB as proven that the slogan is wrong and should be " HOW CAN WE NOT HELP YOU"
The customer Service is the worst I have ever experienced, in a long time , I responded with all the information they needed but have no feedback nor any form of communication from FNB regarding my case ( ***NF ) .
I Have sent follow up emails and had no response from FNB regarding my matter. The service coming from FNB is Absolut the worst that I have ever received , they are quick to take the " Banking Fees" but when you need assistance there is nothing .
They left me no choice but to leave a complaint here , as their complaint system on the website is not working. And never gets tended to.
I Have sent follow up emails and had no response from FNB regarding my matter. The service coming from FNB is Absolut the worst that I have ever received , they are quick to take the " Banking Fees" but when you need assistance there is nothing .
They left me no choice but to leave a complaint here , as their complaint system on the website is not working. And never gets tended to.