Worst service EVER.

The funds on my ***** case have been recovered last week already as far as I know. I have been asking the investigator on my case for a turnaround time as to when exactly I will receive my funds back without any response. Now I’m being told a new indemnity has to be sent. I honestly feel like this whole process is being deliberately drawn out unnecessarily. I need to know when exactly I will be receiving my refund. The ***** already hurt my business and now these deliberate and unnecessary delays and dragging things out is hurting it even more. I can’t believe that I have to keep resorting to complaints in order to get a dam response to an email or so much as a call to say anything about what the hell has been going on. This is really **** service and I’m not happy about this at all man… I don’t believe this needs to take as long as it’s been taking. Where the hell is the accountability and urgency in any of this.