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djbower D
1 reviews | Active since Oct 2016
28 Sept 2020, 13:09
Worst Service Ever
I have been trying to renew my vehicle license through FNB's NAV Life service. This is the worst service I have have ever experienced. Still dont have my renewal after about 4 weeks. Have asked to be called back atleast 10 times with no response. Cant find the correct tel number to call anywhere. This kind of service will make me just cancel all of my FNB accounts
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djbower D's updateReviewer Update
28 Sept 2020, 17:42Good day. Shortly after I logged the complaint I received an email with a copy of the incorrect license renewal. They sent me my renewal for my trailer and not for my car, which is the one I am looking for urgently as my car's license disk has expired. I have rep**** to the email with no response once again, and also no number noted to call them on. Once again very disappointing that they cannot just pick up the phone and call me to confirm what the problem is. To date I must have sent 10 emails trying to get this resolved. Please just sort out your service. I am very aware that dealing with the license department is not the easiest, but it is not difficult to reply to a clients email or call to resolve a problem. If I receive a fine for my license disk being expired I am forwarding it to FNB.
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djbower D's update28 Sept 2020, 17:42
Reviewer Update
Good day. Shortly after I logged the complaint I received an email with a copy of the incorrect license renewal. They sent me my renewal for my trailer and not for my car, which is the one I am looking for urgently as my car's license disk has expired. I have rep**** to the email with no response once again, and also no number noted to call them on. Once again very disappointing that they cannot just pick up the phone and call me to confirm what the problem is. To date I must have sent 10 emails trying to get this resolved. Please just sort out your service. I am very aware that dealing with the license department is not the easiest, but it is not difficult to reply to a clients email or call to resolve a problem. If I receive a fine for my license disk being expired I am forwarding it to FNB.
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djbower D's updateReviewer Update
30 Sept 2020, 19:11FNB, are you actually serious?. Still no call from you, the *** number goes no where when you choose the complaints option. I still do not have my license disk or any feedback. Just pathetic.
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djbower D's update30 Sept 2020, 19:11
Reviewer Update
FNB, are you actually serious?. Still no call from you, the *** number goes no where when you choose the complaints option. I still do not have my license disk or any feedback. Just pathetic.