Worst Service Eva FNB Home loan

Mornings We Unfornalty have had Damaged from Rain to Our House. And thought let's not Use our Insurance to repair. We have decided to take some Extra cash from our FNB Home loan . Our Home loan and what we owe on our House is not All that Much . We have since asked and sent Doucments 9 Times from Feb to a Call Center with 20 plus phone Calls for this Small Amount on My Bond. This is The Most poor service from A bank I have Eva seen . No pne gets back to You and Doucments get lost ,how the Hell Do these PEOPLE get paid a salary for What . And Now while we Waite there was more rain and the damage is Now worse.Than before because of FNB service . I mean 3 Mounths we are still waiting we have not had a reply and we have to Call and Hold on for 45 min before you get help . This is bull **** and Poor service . How can FNB Home loan Section do this to there CUSTOMERS. And they not even worried when you speak to them. Why even have a home loan Section with such At Bad Service. Still tp date we are still waiting for help .Because No One wants to take the responsblty to be friendly and DO THERE JOB .