WORST SERVICE

Good day,. My name is Modiba MM and my ID no is ***.I have a concern about the bad service FNB call center consultants are giving us as their clients. I was with Standard bank before and I can now give a round of applause to their consultants as compared to those from FNB. I called their call center today as I was having a problem with the money that was taken from my acc but the consultant was so reluctant to help me and she even cut the call off while I was still talking to her. An amount of R199 was taken from my account by a company known as True caller international. She told me that it was a subscription that I signed. I asked her to help me so that the company will no longer take money from my account but she cut the call off before she can even finish helping me. I am so unhappy with their service and I am even thinking of going back to Standard bank