Worst Service Disappointing - Slow TAT

I am the financial manager of Amandla Africa Mining ( Pty) Ltd, Good Day Trust you are well, we are highly disappointed in the service we have received from FNB Delmas Branch, we have been trying to get an overdraft facility and have constantly getting pushback. The service and TAT is way too long when applying for facilities and always get asked for more documentation. We have been banking with FNB for a year now with no debit order returns. We can not understand why they are not following through with our application. As a mid corporate company I am now willing to move our accounts to all my accounts to a different bank because of the service from Delmas FNB. Can some call urgently and assist us as we require this in the industry we work in.

This is what the Delmas Relationship Manager – Bernhard Meyer says which I know is not the process - I am preparing a prescreen to discuss the requests with my credit manager Credit manager and myself will then decide whether there is credit appetite or not I will advise once after we had our meeting

This kind of service from a bank is highly unacceptable!!!!!!!!!!