TG
Thamosn G

1 reviews | Active since Sept 2019

13 Sept 2019, 13:08

Worst service

My account was hacked goods waas purchased with my card which i wasa not aware of i did report the event and i was advise i need to do my own investigation

The perpetrators tried several times to access my account and the bank did not alert me on any ********** activities , im very disappointed in the service i am receiving from the bank because i am now being threatened with legal action if my account is not settled

I was not assisted in any way no one contacted me from the bank after reporting the issue , poor customer service

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2019, 13:23
Official
Good Day 

 Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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