JL
Jonathan L
1 reviews | Active since Jul 2016
15 Jan 2019, 13:05
Worst Service Delivery Ever!!!!!!!!!!!!!!
I paid up my overdue credit card 3 months ago, through FNB Attorney's Hammond Pole. To date, the account still hasn't been closed with FNB and continues to incur interest. This is ********* business practice. I also haven't received a settlement/paid up letter. A stark contrast of FNB's performance: when I owed them, they were quick to act. Now that I've settled my part, slow in movement. This is upsetting as it is impacting my credit score negatively, yet FNB don't seem to care. I have been in contact with their client service suite and they just bounce me around from agent to agent, who clearly have no idea what they're doing. I am switching to Discovery the minute they launch!!!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
15 Jan 2019, 15:39Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply15 Jan 2019, 15:39
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
JL
Jonathan L's updateReviewer Update
18 Jan 2019, 13:00Please note that nothing has been done about this issue!!! I received phone calls from your complaints department promising to give me a ring back once they've investigated with your lawyers, this was supposed to happen the very same day followed by an email but I still received nothing.
Instead I received an alarming sms from lawyers telling me to pay my outstanding account??? How is that possible when I settled the account. This inaction will further damage my credit
JL
Jonathan L's update18 Jan 2019, 13:00
Reviewer Update
Please note that nothing has been done about this issue!!! I received phone calls from your complaints department promising to give me a ring back once they've investigated with your lawyers, this was supposed to happen the very same day followed by an email but I still received nothing.
Instead I received an alarming sms from lawyers telling me to pay my outstanding account??? How is that possible when I settled the account. This inaction will further damage my credit