Worst service continues..

So, I send this message on 25 June 2018 :

The worst service I have received in a long time.

I have been sending e-mails, calling and trying in vein to get a response from FNB for the last 3 months. They simply do not reply to any messages. When I wanted to open an account, they phoned me back within 24 hours, but as for dealing with the 3 complaints that I have....NOTHING!

The next day, I received a phone call from FNB, and I was told that the matter will be investigated, and that they would come back to me. Now, almost a month later, I phone FNB, and I am told according to them, the matter has been resolved.

Meanwhile, I am still waiting for them to get back to me.

The reason I complained is their terrible service. It most assuredly has not improved.