Worst Service at FNB Lynnwood

I am writing to express my extreme disappointment with the service I received at Home Affairs, FNB Lynnwood branch, on March 8th, 2023, between 12:00-13:30.

During my visit, I was there to collect my passport, but to my dismay, the man who assisted me ended up damaging my ID book while handling it carelessly. Despite acknowledging his mistake, he insisted that I had to pay the fee and do an online booking to fix the issue, even though I was not there for my ID.

This has caused me great inconvenience and financial strain as I had to incur extra costs to fix the damage that was not my fault. I had to travel far to the branch, and yet I received terrible service, which left me feeling frustrated and disappointed.

To add insult to injury, the staff at the branch did not offer any compensation or apologies for the inconvenience caused.

I kindly request that you investigate this matter and ensure that your staff members exercise greater care and diligence when handling sensitive documents such as ID books.

I look forward to hearing from you soon regarding this matter.