WORST SERVICE AT FNB

My bank card got stuck in the atm on Saturday. It was no fault on my end but the machine swallowed it and the screen massage stated that it is updating. Immediately I tried getting the security and everyone who waa still at the branch working to assit me and the security just crossed his arms in a sign they closed didnt even care to check waht ia going on aa i was in a panic mode. After multiple attempts to call fnb and checking on the app if my card was cancelled. I then took pictures of them and only then they stepped out to try and find out what was happening whixh was oved 30minutes ti 40minites after the incident which is enough time dor anyone to do any kind of ***** on my card and was told thwy are cloaed i would need to retirn on Tuesday. I am told to visit the branch to help me get another card which means i have to pay for petrol to the branch and then a replacement fee. This was never my error