Worst service @ FNB

The worst banking experience ever since i and my wife decided to open a bank account: The business bankers and the IT consultants that set us up were great but the service at branch level is horrible.

To date both my mine and my wife mobile apps dont work because they always give an error message that is system currently unavailable.we went to the branch multiple times(Rivonia and South gate) but the staff there are completely ******** or they just try and avoid to help.Noone in FNB at branch levels has knowledge of how their stystems works and you will never get help from that digital banking section.This is by far the worst banking service received and i would never advise anyone to deal with FNB.

My second issue is i was listed with FNB and Nedbank with SAFPS because a bond originator fodged documents,Nedbank did their investigation and they were very helpful and delisted me because i was not at fault.I then started dealing with the person at FNB who introduced me to people who have been handling the case for the past two years, i have sent them numerous emails but they simply ignore!!!!To date i do not know the status of the investigation and noone is helping me because they simply ignore my emails.

Fnb service is the worst and they are not customer centric at all.