ZT
ZANELE T

1 reviews | Active since Nov 2016

28 Nov 2016, 16:18

Worst service at FNB

<p>I am so disgusted by FNB and their service. I mean how can a person spend over 30 minutes on the phone waiting for an operator. Thats ridiculous.</p> <p>I went to the bank and sat for over an hour waiting for help and then they called the call centre. I sat on the phone for over 30 minutes and no one helped, whats the use of going to the bank if they still have to call the call centre. I'm so disappointed at FNB, I always thought it was the best bank. I work for the opposition but still believed FNB to be the best and banked with them but now i know I will be closing this account.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2016, 09:06
Official

Good day Ms. Thsilane

Thank you for providing us with feedback regarding the service which you have experience at the contact centre. We do apologize in this regard and would like to inform you that we have logged a high priority complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim salamaan

FNB Hello Peter Complaints Resolution

(W) ***

E-mail: ***