Worst Service As Usual!

These guys came to my work place to have us apply for an account and switch our salaries. I app**** for a new account and filled in a form to have my salary switched from my current bank to FNB. The experience I've had with FNB has reminded me why I left them in the first place. The consultant who helped me register my account was untruthful, as result an inquiry was made on my credit score all for a fusion account card I still don't have and won't be receiving. Even when the consultant said he had ordered it. Now I have to have HR remove FNB and replace it with my current bank so that my salary does not go into a card I have not received.