Worst service and rudest people

I am under debt review and wants to settle my outstanding amounts owing to FNB (which I would think they would want to promote as this is in their favour if I settle this earlier).I have received a quote last month but my debt counselor still paid an installment, thus the outstanding balances being outdated. To get the quote last month was also a huge mission, after numerous emails I decided to phone them and was helped by the rudest person and treated very badly. This month around again I have send about 3 emails without ANY RESPONSE. Not even acknowledgement of receipt of the email. I then decided to phone them and AGAIN being helped by the most unhelpfull and rude person. I cannot believe that it is the culture of this department to treat customers so badly as it now happened on more than one occasion. If I want to settle my outstanding balance I would have thought that I would get better service but apparently this department do not care at all? This is unacceptable and staff should definitely get training on customer service as this is completely missing.