Worst service! And not the first time!

I am so disappointed I have credit life in place claimed in may they told me my loan is covered and that it was approved and this morning they took my sars payout what was suppose to cover my sons doctors visit. I am so aggitated with FNB their affairs are not in order and I am still waiting for my credit card policy to take affect. Coming with stories now about a big back log I claimed in MAY we are in August how pathetic is your client service if you have to use that excuse now for 2 months ago and if the back log is so huge am I not supposed to be one of the first claimants in line? I am on a point where I want to close my account and never do business with you again! This is not the first time i had to resort to a public comment to get service from you I am so disappointed. I receive better client care by banks that charge way less than you. I want my money back that you took for the loan that is covered by the policy! Feels like This vank is constantly robbing me!