WORST SERVICE AND NO URGENCY

This is the worst service I have ever had. I app**** for a Gold Cheque account on the 8th of October. To date I still have not received my card. I was told to go update my details at the branch where I spent an hour and the lady called the couriers as well to update my details. I dont understand why I need to update my details as the lady who opened my account was supposed to enter the data in correctly in the first place!!! I am so over this and every time I call to follow up its a different story. I dont know what do to anymore. Its been over a month already. I just want to cancel this account and go to another bank. The funniest thing ever NO ONE ever follows up with me or updates me on the status. There has been urgent requests sent on the system al all and no one takes the initiative to update or just find out if I have received my card. I cant believe this service from FNB Or their couriers!!!!