MM
Mpho M
1 reviews | Active since May 2016
23 Sept 2019, 11:10
Worst service and no real reason why some statuses are put on accounts.
Money received on the 13th is showing as reserved, after making a number of calls and being sent from pillar to post a week later I am still sitting with the same problem. Call was sent to the ***** department however the telephone etiquette from Themba left me knowing that FNB does not take good care of their customers. No one takes ownership of the customers query, no communication what so ever. I regret moving to fnb.
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Replies (2)
FNB (First National Bank)'s replyOfficial
23 Sept 2019, 13:32Good day Mpho Molawa
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Sept 2019, 13:32
Official
Good day Mpho Molawa
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
MM
Mpho M's updateReviewer Update
25 Sept 2019, 08:45I got a call on Monday stating that my matter will be looked into,
Yesterday I get a bank notification that money paid from my account whereas it was the same funds that where "reserved" by the bank.
I called again and wasted 20min of my time spoke to Rofiwa who is still unsure what's going on with my account.. can someone senior who has answer look into this as this is frustrating now and long over due.
If depression was a person FNB would best define it, I am changing banks this has wasted valuable time from work.
Yesterday I get a bank notification that money paid from my account whereas it was the same funds that where "reserved" by the bank.
I called again and wasted 20min of my time spoke to Rofiwa who is still unsure what's going on with my account.. can someone senior who has answer look into this as this is frustrating now and long over due.
If depression was a person FNB would best define it, I am changing banks this has wasted valuable time from work.
MM
Mpho M's update25 Sept 2019, 08:45
Reviewer Update
I got a call on Monday stating that my matter will be looked into,
Yesterday I get a bank notification that money paid from my account whereas it was the same funds that where "reserved" by the bank.
I called again and wasted 20min of my time spoke to Rofiwa who is still unsure what's going on with my account.. can someone senior who has answer look into this as this is frustrating now and long over due.
If depression was a person FNB would best define it, I am changing banks this has wasted valuable time from work.
Yesterday I get a bank notification that money paid from my account whereas it was the same funds that where "reserved" by the bank.
I called again and wasted 20min of my time spoke to Rofiwa who is still unsure what's going on with my account.. can someone senior who has answer look into this as this is frustrating now and long over due.
If depression was a person FNB would best define it, I am changing banks this has wasted valuable time from work.