MP
Mmusi P

1 reviews | Active since Jun 2013

10 Dec 2018, 09:35

WORST SERVICE AND *********** STUFF

From the 24 OCt 2018 been trying to link ewallet to my banking app but till to do date I haven't received any assistance. today 10-12-2018 I called Fnb and spend 48min22 sec, still with no assistance, I spoke to Monica from digital banking for about 35 min, and still no assistance, even worse she transferred me to EWALLET department and I spoke to Rufiwa,who also didnt assistant me but transferred me back to digital banking and I spoke to Christina(as well didnt help) who "logged a call" and advised someone will [hone me back, I've trying to get this sorted since oct and still not getting any help, went to the Southgate branch on wednesday (5-10-18), they were offline.

I have received the most horandous service ever from FNB

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Dec 2018, 11:38
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

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