Worst Service and Experience ever

I app**** for a credit card from FNB around the 22nd of September. Application was approved and I sat and waited and waited for the card that was meant to be sent which I never received and only on the 1st of October I get asked to send documentation which I do send the documentation to *** as per the email they sent me to send the docs to the stated email address and even receive a response back form FNB that documents have been received and are being processed. Get SMS that all is approved and Card is sent, receive the card and activate it. Available balance shows as R0.00 and not the amount I am approved for, I sit and wait and wait for days and nothing changes. 11 October I spent the whole day on the phone with FNB trying to resolve the issue to No avail. All FNB did was to bounce be between the Card Authorization, Documents, Credit card and General support departments with No assistance whatsoever and No-one able to explain what it going on. I even went to the Branch closest to me and still No progress at all to resolve the issue and FNB No bothered at all with the level of Frustration they have put me in. Next thing I see a Refund for the Initiation fee that was already charged on my card , why No Explanation. Today 12th of October I try and logged into their App to have a chat with the Bankers still same frustration No Assistance from the "Bankers" instead I am bounced again to another department and wait and wait and No-one responds to me.

Till today NO HELP, FNB NO INTEREST TO RESOLVE THE ISSUE, BOUNCING BE BETWEEN DEPARTS.

THIS IS THE WORST SERVICE BY FAR I HAVE EVER RECEIVED HAVING BEEN A LOYAL CLIENT OF FNB FOR QUITE A WHILE.