Worst service and disappointed

Digital and Card divisions have been the worst lately, I am on week 2 if not 3 not being able to Tap to pay with no assistance from any of the departments mentioned. To make things even better i cant use my app for the next 48hrs, you will never get a call from the bank if your call disconnect to continue or help. I also don't understand the role of a private banker. Travelling without these functions including card active for international is really going to be interesting because no one cares. I am disappointed....