Worst service and communication EVER

Worst service and communication!

I received an SMS that just said "You are required to verify your details to avoid account freeze". That's it. No other information. What information do you need? Where do i send it?

I tried to call and find out and have successfully WASTED about three hours of my life being passed from department to department.

I sit on hold for at least 20minutes every time someone transfers me, and then most of the time they have routed my call to yet again someone else that cannot help me.

Firstly, why send such a useless SMS that explains nothing if you cannot answer your phone lines properly to answer questions?

I keep hoping to make it to the end of a call to "complete your customer service review" but i NEVER make it to the end of a call. I either get dropped or cannot simply hold for three hours. Do you expect your customers to have nothing else to do with their time or airtime?