Worst service and assistance from FNB

Fnb FICA complaints platform just so everyone knows, FNB do not look after their customers. I have been a client of FNB since I was a child, not only is my personal bank account with them, my husbands a client, both my children are clients and both my businesses are with FNB and when ***** is done on one of my business accounts, they wash their hands of it and do not even try to assist.

Short story: Emails were intercepted by a ****mer and banking details were changed on an invoice from a supplier to an FNB account number and money was paid into the incorrect account accidentally. Only to be told that there is nothing they can do, and won't tell me who the person is, and whether the account was Fica'ed correctly. They just wash their hands of the whole situation, and we sit without a huge amount of money to the sum of approximately R54k. I feel so disappointed in my bank whom I've been loyal to for most of my life, and I'm sure they have insurance for these types of situations due to ***** #FirstNationalBank