AW
Andrei W
1 reviews | Active since Jan 2016
14 Sept 2020, 09:16
WORST SERVICE AFTER BEING A CUSTOMER FOR MORE THAN 10 YEARS!!!!
Called them for bank statements, they say they can not assist me and that I need to wait for the 22nd of September 2020 as for that is when my monthly automated bank statements are being generated. I need my bank statements for resent transactions made on my account. ASAP but my own bank wich I have been banking for, for more than 10 YEARS can not ASSIST me with this.
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Andrei W's updateReviewer Update
14 Sept 2020, 13:30So why am I paying my banking fees every month if you can NOT provide me with bank statements???
I can not access my online banking from my mobile device, it keeps on redirecting me to FNB Cellphone banking application.
Even when I called your contact centere to explain my situation they just keep on saying the same thing and were even unable to send me the transaction history to my email.
This is your email reply regarding my previous message :
Dear Mr Van Wyk
I can not access my online banking from my mobile device, it keeps on redirecting me to FNB Cellphone banking application.
Even when I called your contact centere to explain my situation they just keep on saying the same thing and were even unable to send me the transaction history to my email.
This is your email reply regarding my previous message :
Dear Mr Van Wyk
We refer to your complaint regarding your account statements.
Kindly be advised that you are able to view, print, download, and email your most recent transaction history via your Online Banking profile.
Whilst we are not able to have your statement sent to you, you are able to get your most recent transactions via Interim statements.
This can be done by:
- Clicking on the statements Tab next your account, on Online Baking
- Click on “Recreated statements where the below will appear, in order to continue you will need to click the box and “continue”
AW
Andrei W's update14 Sept 2020, 13:30
Reviewer Update
So why am I paying my banking fees every month if you can NOT provide me with bank statements???
I can not access my online banking from my mobile device, it keeps on redirecting me to FNB Cellphone banking application.
Even when I called your contact centere to explain my situation they just keep on saying the same thing and were even unable to send me the transaction history to my email.
This is your email reply regarding my previous message :
Dear Mr Van Wyk
I can not access my online banking from my mobile device, it keeps on redirecting me to FNB Cellphone banking application.
Even when I called your contact centere to explain my situation they just keep on saying the same thing and were even unable to send me the transaction history to my email.
This is your email reply regarding my previous message :
Dear Mr Van Wyk
We refer to your complaint regarding your account statements.
Kindly be advised that you are able to view, print, download, and email your most recent transaction history via your Online Banking profile.
Whilst we are not able to have your statement sent to you, you are able to get your most recent transactions via Interim statements.
This can be done by:
- Clicking on the statements Tab next your account, on Online Baking
- Click on “Recreated statements where the below will appear, in order to continue you will need to click the box and “continue”