Worst service

I am utterly disgusted with the lack of assistance from FNB I have a personal loan that I've "technically" already paid back if you look at the months paid and what was borrowed. I requested a settlement amount as I have lost my work. Firstly no discount. Secondly the settlement amount I'm receiving is more than what I still owe if I pay it off monthly. I was informed to use my UIF to do future payments. Which is way less than what I've earned monthly. I've been a client of FNB for 30+ years and this is the service I recieve. I'm told if I want a lower settlement amount I will need to be handed over and then I can get a decent settlement amount. So I need to have a bad record to be assisted. I went into the bank and was refered to the call centre again and same answer. I've NEVER missed a payment and is not avoiding the bank, but I am asking for assistance regarding a decent settlement amount. So to be assisted with a decent settlement I will have to avoid the bank and wait to be handed over. I will never in my life use FNB again. I had a loan with another bank and received the best service a few years ago. Will recommend them to anyone in the future.