Worst service

I had just made a transfer from my savings account to my cheque acc and an amount of R1000 was immidietely debited from my account. when i called the customer care i spoke with a lady by the name of Kamini Sasman and she placed me on hold then disconnected my call. i then called again and i spoke with Furhu who then advised that an unauthorized debit order for FNB credit card went through and will have to speak with the Debit oder department to reverse. I then spoke with Mosidi who said i would be charged though it was not my fault, she then suggested that i peak with credit card department. Was out through to that line and after a few minutes of listening to the prompts to the line got cut. I was on the line for over 30 minutes and i was still not assisted. This is not the first time this has happened, i was once ****med from my credit card and when i spoke with Forensic they said i was liable for r the transaction. I complained on Hello Peter and also send an email to date i haven't received any feedback. I know FNB does not put their customers first, it would be a miracle if someone was to call me with regards to this.