Worst service

Had the worst of service ever..... Well this is what happened called fnb on the behalf of my uncle which his too old understand the whole process of resetting a username and password which I did for him now the final process is to call them directly since the phone that had the app is dead an gone went through the process with this guy so right before we got to those validation questions I tell him this account is for my uncle which he tend to forget password I tell the guy but he says tells us to go to the branch are you f%%NG kidding I went through the process of buying airtime to call you guys then is how you help us, an the problem is he went through the branch in benoni lake side but they couldn't help him and I called again got tsakani who gave me the ****